Privacy policy

Who we are

This website is operated by Elite Veteran Solutions, LLC (“we”, “us”), 4950 Woodstone Dr, San Antonio, TX 78230, United States. Contact: info@elitevetsolutions.com, +1 888-747-9909 ext. 802 or +1 240-525-2419.

What we collect and why

Contact form

When you use the contact form we collect your first and last name, email address, message, and — only if you choose to provide them — your phone number, organization and the type of project. We use this information solely to respond to your enquiry and, where it leads to work, to carry out that engagement. If you give us a phone number we use it only to call you back about your enquiry; we do not send marketing text messages.

The form asks you not to include sensitive personal details (for example medical, disability or military service records). Please don't send them through the website.

Legal basis (where one is required): taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.

Server logs

The website is hosted by Vercel, which records standard technical data (IP address, browser type, pages requested, time of request) for security and reliability under its own default retention. We do not keep separate copies of these logs.

Optional analytics

We may use Microsoft Clarity and Google Analytics 4 to understand how the site is used. These tools run only if you accept analytics cookies in the banner, and you can withdraw that choice at any time via “Cookie settings” in the footer. See the cookie policy for the tools in use and the cookies they set.

How your enquiry is delivered and stored

Form submissions are sent from our server to our Microsoft 365 business mailboxes and handled by our team. They are not copied into any other system, and the website itself does not keep a database of submissions.

How long we keep it

Enquiries that do not lead to work are deleted after 12 months. Records relating to an engagement are kept for as long as federal contracting record-keeping rules require.

Who we share it with

We do not sell personal information. We do not share, sell or rent your phone number or other personal information with third parties for their marketing purposes. We share information only with service providers that process it on our behalf (hosting, email, analytics if accepted), and where required by law or to protect our rights.

Your rights and choices

Depending on where you live you may have the right to access, correct, delete or restrict the personal information we hold about you, or to object to its use. To make a request, email info@elitevetsolutions.com with the subject “Privacy request”. We will verify the request using the email address you contacted us from and respond within the time required by applicable law.

Deleting your data: because enquiries are delivered by email rather than stored in the website, our administrator deletes the message from our mailboxes within 30 days of your request and confirms by email once it is done.

Children

This website is intended for government and business audiences and is not directed at children under 13. We do not knowingly collect personal information from children.

Security

The website is served over HTTPS and form submissions are validated on the server. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes

We will post any changes to this policy on this page and update the “last updated” date.